Troubleshooting & Error Messages

"IOError: Cannot find the folder" in5 export error
The following error is generate due to an illegal or problematic character in the file path chosen for the in5 export. In this case, the issue is a colo...
Tue, Jan 22, 2019 at 6:03 PM
Typekit font family name workaround for in5 versions prior to 3.3.6
If you're using in5 3.3.6 or higher, in5 will automatically generate Typekit-friendly font family names. If you're using an earlier version of...
Fri, Feb 22, 2019 at 3:58 PM
Fixing InDesign iframe embeds with the wrong size
InDesign CC 2019 (and other versions) has known bugs with its HTML preview renderer. One issue is when an embed (e.g., YouTube) doesn't preview at ...
Fri, Mar 29, 2019 at 8:59 AM
What to do when images are fuzzy or blurry when exporting from InDesign with in5
There are multiple potential causes for "fuzzy" images when exporting HTML with in5. This article will help you diagnose and fix issues relate...
Wed, Apr 10, 2019 at 4:12 PM
Hyperlinks to external websites not working from InDesign
If your links to external sites are not working, here are a few things to watch out for. Make sure the address contains a protocol This is an incomplet...
Mon, Apr 15, 2019 at 3:24 PM
My output doesn't look right when uploaded...My images are missing.
You may find that when you view the index.html file that you've uploaded to your server, that it does look right in your browser. The image below i...
Fri, Apr 12, 2019 at 12:11 PM
Embedded/Lightbox Content is Empty
Some sites actively block loading embedded content from their servers. In other cases, mixed secure (HTTPS) and insecure (HTTP) content may be the issue...
Wed, Apr 24, 2019 at 11:03 AM
I sent my client a URL (link), but they can't see it
In order for anyone else to see what you've made, you'll have to post it somewhere they can see it. If you were testing your in5 output locall...
Thu, Apr 25, 2019 at 7:20 PM
Animated GIFs don't appear animated in the output...does in5 support them?
Yes, in5 supports animated GIFs. If you want to include a GIF in the output, simply make sure that it's not cropped by the frame in InDesign. I...
Thu, Jul 11, 2019 at 1:32 PM
InDesign seems to use a lot of CPU when in5 runs - will it slow down my computer?
CPU usages of >100% (like that shown in the image above) looks like a lot in the Activity Monitor, but that's relative to 1 CPU and most computers...
Tue, May 21, 2019 at 4:42 PM