Troubleshooting & Error Messages

"IOError: Cannot find the folder" in5 export error
The following error is generate due to an illegal or problematic character in the file path chosen for the in5 export. In this case, the issue is a colo...
Tue, Jan 22, 2019 at 6:03 PM
Content not scaling to fit width inside of an iframe on iOS
This most frequently comes up when creating responsive content inside of Wordpress. First, make sure to set the Mobile Viewport Zoom to Use Desktop Scal...
Thu, Feb 7, 2019 at 8:04 AM
Typekit font family name workaround for in5 versions prior to 3.3.6
If you're using in5 3.3.6 or higher, in5 will automatically generate Typekit-friendly font family names. If you're using an earlier version of...
Fri, Feb 22, 2019 at 3:58 PM
"User not found" or "Account does not exist" error message when trying to activate
All in5 accounts come with root serial numbers and user serial numbers. It's possible to activate in5 within InDesign using a root serial number (o...
Wed, Mar 20, 2019 at 10:02 AM
Fixing InDesign iframe embeds with the wrong size
InDesign CC 2019 (and other versions) has known bugs with its HTML preview renderer. One issue is when an embed (e.g., YouTube) doesn't preview at ...
Fri, Mar 29, 2019 at 8:59 AM
What to do when images are fuzzy or blurry when exporting from InDesign with in5
There are multiple potential causes for "fuzzy" images when exporting HTML with in5. This article will help you diagnose and fix issues relate...
Wed, Apr 10, 2019 at 4:12 PM
Hyperlinks to external websites not working from InDesign
If your links to external sites are not working, here are a few things to watch out for. Make sure the address contains a protocol This is an incomplet...
Mon, Apr 15, 2019 at 3:24 PM
My output doesn't look right when uploaded...My images are missing.
You may find that when you view the index.html file that you've uploaded to your server, that it does look right in your browser. The image below i...
Fri, Apr 12, 2019 at 12:11 PM
Embedded/Lightbox Content is Empty
Some sites actively block loading embedded content from their servers. In other cases, mixed secure (HTTPS) and insecure (HTTP) content may be the issue...
Wed, Apr 24, 2019 at 11:03 AM