Troubleshooting & Error Messages
This is a very misleading error that is sometimes generated by InDesign during export. It doesn't have anything to do with memory. The issu...
Thu, Apr 30, 2020 at 3:59 PM
If you still get stuck on the following screen during export... ...This means that in5 is having difficulties unpacking the image optimization libra...
Wed, Feb 3, 2021 at 12:07 PM
If you have installed in5 but receive this in5 Conversion Progress bar (Unpacking optimization library for use...) and it doesn't go away... Th...
Thu, Feb 25, 2021 at 2:44 PM
The message appears due to a bug with InDesign on PCs, and running InDesign as administrator should fix it. If you're on a PC and try to export from...
Thu, Aug 26, 2021 at 4:59 PM
Sometimes an InDesign document that gets updated frequently or that is especially long can become corrupted. If it's corrupt, it may generate an error w...
Wed, Mar 16, 2022 at 3:18 PM
This applies to the newer caching that uses in5.serviceworker.js (instead of the older Application Cache method). If you've exported a web app with ...
Mon, Jun 20, 2022 at 4:55 PM
If you get an error message that reads: IOError: I/O error active process: image optimization and includes information for the line, active page, ID v...
Tue, Aug 16, 2022 at 5:20 PM
When you export your InDesign layout with in5, the output is full HTML5 as opposed to an animated GIF. An Animated GIF is a single image file, made of limit...
Sat, Apr 13, 2024 at 2:17 PM
Getting an error when exporting with in5 can be overwhelming, but there is often a clue in the error box that comes up. One such culprit is InDesign’s hyper...
Sun, Feb 18, 2024 at 5:18 PM