FAQ

My placed PDF/AI file is rendering as a (fuzzy) image
InDesign (and in5) treats PDF and AI formats as raster images when exporting, so upping the Image Quality setting is an appropriate fix if your vector image...
Wed, Mar 11, 2020 at 10:16 AM
Which web browsers does in5 support?
Content exported by in5 should work in all modern browsers, including: Chrome Safari Firefox Edge Internet Explorer support is being dropped over tim...
Thu, Apr 2, 2020 at 1:55 PM
Can I use in5 for HTML email blasts (e.g., Mailchimp)?
No, not directly. HTML email is stuck in the dark ages, unfortunately, so you can't take advantage of the same capabilities that are found in a web...
Tue, Apr 28, 2020 at 2:11 AM
Install error: "Not authorized to send Apple events to System Events"
If you have attempted to install in5 and received this error message: "Not authorized to send Apple events to System Events"... Here is a...
Thu, Feb 25, 2021 at 2:42 PM
How do I save & reuse export settings between documents?
With a Pro plan or higher, you can save and reuse export settings across documents. in5 also stores your last used settings in case you want to reu...
Thu, Apr 30, 2020 at 2:58 PM
Can I create responsive designs with in5?
Yes, you can create responsive designs with in5. All of the options are discussed in this article. To use the Responsive Layouts feature, you'l...
Thu, Apr 30, 2020 at 3:13 PM
Can an in5 user be transferred if someone leaves the company?
Yes, the in5 Online Account lets you re-assign and/or delete users remotely (as well as deactivate specific computers).
Tue, May 26, 2020 at 9:52 AM
Can I add details to my invoice(s), e.g. my address, tax info, etc?
Yes, you can edit the "To" details on any online invoice by clicking on the text, or you edit the details that appear on every invoice from inside...
Wed, Aug 12, 2020 at 6:06 PM
How do I access the Ajar Academy training that I purchased with in5?
If you pre-paid for Ajar Academy training video access when checking out with in5, you'll have special access inside your online account. At the en...
Thu, Aug 20, 2020 at 3:52 PM
Can I launch my in5 content into full screen automatically (without user interaction)?
In most cases, the answer is no, there's no way to launch into full screen automatically. That would pose a security threat because it would allow hack...
Mon, Aug 31, 2020 at 12:18 PM