Troubleshooting & Error Messages

Failed to Export PNG: Not Enough Memory
This is a very misleading error that is sometimes generated by InDesign during export. It doesn't have anything to do with memory. The iss...
Thu, Apr 30, 2020 at 3:59 PM
Stuck on "Unpacking optimization library for use..." Message
If you still get stuck on the following screen during export... ...This means that in5 is having difficulties unpacking the image optimization libra...
Wed, Feb 3, 2021 at 12:07 PM
Stuck on "unpacking optimization library" during export
If you have installed in5 but receive this in5 Conversion Progress bar (Unpacking optimization library for use...) and it doesn't go away... T...
Thu, Feb 25, 2021 at 2:44 PM
How to get past the "Loading license and interfaces..." message
The message appears due to a bug with InDesign on PCs, and running InDesign as administrator should fix it. If you're on a PC and try to export fro...
Thu, Aug 26, 2021 at 4:59 PM
Having trouble exporting a document that previously worked?
Sometimes an InDesign document that gets updated frequently or that is especially long can become corrupted. If it's corrupt, it may generate an error ...
Wed, Mar 16, 2022 at 3:18 PM
What to check if your Web App isn't caching properly
This applies to the newer caching that uses in5.serviceworker.js (instead of the older Application Cache method). If you've exported a web app with...
Mon, Jun 20, 2022 at 4:55 PM
What to do about "IOError: I/O error, active process: image optimization"
If you get an error message that reads: IOError: I/O error active process: image optimization and includes information for the line, active page, ID v...
Tue, Aug 16, 2022 at 5:20 PM